Multiple shipping options:
For most countries we can offer multiple shipping options. We can ship your order with DPD, DHL or UPS. *Some countries have less shipping options.
Pick up locations:
It is also possible to deliver your order at a pick up location. It is not possible to choose the pick up location yourself, but we will send it to the nearest location to your adress. During the checkout you can choose for a pick up location and just fill in your own home adress. We will select the closest location to this adress. If you have a specific location where you want your order to be delivered, you can mention this in the remark field during the checkout or send us an email with your prefered location.
Failed delivery attempt:
When you have missed the delivery, the courier will bring it to the closest pick up location near your home adress. The driver will leave a note with instructions and the pick up location. Take your ID card and the note with you, when you want to pick up your order.
Track your order:
All shipments come with a track and trace code, so you can track your package and see what the expected delivery date and time is. When you didn’t receive the track and trace email, check your spam filter. Sometimes our emails will end in your spamfolder.
It is possible due to various reasons that your delivery is delayed. We don’t have any influence on the delivery. If the delivery takes too long, send us an email and we will contact the courier company.
When your order from Belgium or Germany, there will be no shipping costs for orders with a value above €50.
Use the shipping calculator in your shopping basket to see the shipping costs for your country.