Shipping information

Shipment:

We offer various shipping options and we work together with DHL. If you order before 18.15 hours, we will ship your order the same day. The shipping costs will be mentioned during the checkout process.

DHL express:

If you choose for the more expensive shipping option DHL express, your order will be delivered the next working day. Depending on where you live in Europe, it can also take 2 working days. If you choose this option, your order must be placed before 16.30 hours, so we can ship it the same day.

Pick-up location: 

Would you rather pick up the package at a collection point, when it suits you? This is easy with the DHL service point shipping method. You can choose your pick-up point yourself during the checkout process.

Missed delivery:

If you are not at home at the time of delivery, the delivery person will take it to a pick-up location. The delivery person leaves a note in the letterbox with the collection location stated. Take your identification and the note of the missed delivery to the pick-up point, otherwise you will not receive the package. Your package will remain here for at least 7 days and then it will be returned to us.

Track your package:

Each package is provided with a Track & Trace code, with which you can monitor the expected delivery yourself. When the packages have been sent, you will receive an email with the track and trace information. If you have not received an email, please check the spam filter. Many emails are unfortunately blocked by the spam filter.

Order not received:

Unfortunately, it is possible that the delivery of a package is delayed by the carrier. This can have various causes and we have no influence on this. If your order is not delivered on time, please wait until the next day. If it is not delivered the next day, please contact us and we will immediately contact the carrier and start an investigation with DHL to find out what is happening with the shipment. This investigation can take a couple of working days.

 

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