Right to return
You have the right to return your item within 14 days without giving any reason.
The withdrawal period expires 14 days after the order has been received. If you want to return the products, you must first inform us. When we have received the cancellation notice, you will receive the return address from us.
You can only return an item when:
- The article is complete
- The package of the supplement has not been opened
- The product has failed within the warranty period
When we have received the return shipment, we will check whether it meets the return conditions. If it meets the return conditions, the value of your order will be refunded to your account. This excludes the shipping costs incurred. The refund will be made without delay or up to a maximum of 7 days after we have received the package. The refund will be made in the same way as the transaction was originally made. Unless you have expressly and otherwise agreed. No fees will be charged for the refund.
It is not possible to exchange products. We can, however, create a discount code with the same value as the product, which will be returned.
We do not charge extra costs for a return shipment. *You are responsible for the return shipping costs.
*We are responsible for the shipping costs of a return if:
- The wrong product has been delivered.
- The product seal is broken.
- The expiration date has passed.