Right to return
You have the right to return your item within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you received the product. If you cancel the contract, you will receive all payments that you have made up to that moment, including shipping costs (with the exception of any additional costs resulting from your choice for a different method of delivery than the cheapest standard delivery offered by us) and in any case no later than 14 days after we have received the cancellation notice. If you only return part of your order, the shipping costs will not be refunded. We pay back with the same payment method with which the transaction was originally made, unless you have explicitly agreed otherwise; in any case, no costs are charged for the payment of the amount. We can wait with a refund until we have received the goods. After revocation you must return the goods as soon as possible, and return it to us within 14 days. You are on time if the goods have been returned before the 14-day period has expired.
You can only return an item when:
• The article is complete and unopened in case of supplements. This i.v.m. health protection and / or hygiene after the sealing of the seal after delivery.
• The product has been defective within the warranty period.
When we have received the shipment, we will assess whether it meets the return conditions. After this we will proceed to a refund.
The exchange of products is not possible. However, we can create a discount code with the same value as the product that has been returned. Then a new order can be placed and this code can be used.
We do not charge a fee for a return shipment. The customer himself is responsible for the shipping costs of the return shipment.
No shipping costs have to be paid if:
• A wrong product has been delivered.
• The product is delivered open.
• The expiration date has expired.